Slammed - the saga continues…
I had my local and long distance switched without my permission by Qwest Communications a few weeks ago. At least that is what I thought. I called Bellsouth and switched it back when my phone stopped working, but apparently I had been “using” their service for a month before I lost the ability to make calls. All the while I had been billed an excessive amount for calls that normally would be free. I received a bill today from them for $339 in long distance charges. I submitted a complaint to the Florida Public Service Commission, but from what I’m reading on the net, Qwest has been doing this to many customers all over the country. Today I had Bellsouth put a “lock” on my account so that it cannot be switched without my permission. I suggest everyone take this action. I am currently on hold with Qwest to resolve the bill. They deny any responsibility and tried to scare me with “this call could take an hour to resolve, do you have time for this?”. I’ll write my results here later…
*******************************************************
5/25/07 - update
I was waiting for a call back from AT&T or Qwest and never received it, so I called Qwest today to see the status of this problem. Apparently both sides deny responsibility, but the bill has been corrected to reflect my normal charges. Overall this resulted in a waste of my time and a loss of faith in the integrity of another system that we depend on.
hopefully this gets resolved… now i’m kinda scared as i too live in florida (bellsouth/at&t territory) and do not want to deal with this kind of crap…
while you’re at it, try contacting the bbb, place a complaint and contact your local law enforcement for possible identity theft (if they are claiming you ok’ed it when you didn’t then i believe that would qualify)